Overview

The Global Sales Operations Specialist closely manages the backlog to ensure product allocation strategies are properly executed. This role collaborates closely with Corporate Planning Team and Regional Customer Care Teams to execute the allocation plan.  To increase employee satisfaction and customer happiness, the Global Sales Operations Specialist is an integral part of a working customer care team to drive improvements in our systems and processes. This role works closely with our Partner Care Specialist and our Customer Success Specialists to deliver an exceptional service experience to our customers and partners.

QSC thrives where innovative technology and compelling audio-visual experiences intersect. For over 50 years, QSC has pioneered the technology and solutions that enable immersive cinema, live performance audio, themed entertainment, digital collaboration and meeting experiences for our customers and partners around the world. A globally recognized innovator in the design, engineering, and manufacture of category leading high-performance loudspeakers, digital mixers, power amplifiers, audio processors, digital cinema solutions, and the Q-SYS™ software-based audio, video and control Ecosystem.

By joining the QSC team, you will be in a challenging, collaborative, fun, and innovative environment. We encourage employees to take ownership, to color outside the lines, and to imagine possibilities. Our culture is casual but dynamic, with cross-functional teams collaborating on creating memorable audio-visual experiences that deliver joy to people, wherever they are. At QSC, fun and hard work go hand in hand. Join us and make a difference in the way people experience movies, meetings, presentations, live performances, and much more.

Backlog Management

• Working collaboratively with Corporate Planning, manage backlog for items that are on manufacturing pause and on global allocation. This includes proposing, executing and communicating global product allocation strategies and Americas regional order fulfillment strategies.
• In Americas, this role will work with Sales Directors to prioritize available products to orders, communicate Americas’ regional allocation plan and execute the plan.
• At the global level, this role is responsible to provide guidance at the regional level to manage general backlog. For aged orders, this role will alert regional Sales and Customer Care Team to review aged orders and take the appropriate actions. For products that are out-of-stock, work with Sales Director to make suggestions to substitute other viable products. To secure shipment revenue, recommend customer to take partial shipments. These efforts will improve our customer experience and capture shipment revenue for QSC.
• This role is responsible to work with corporate Planners to develop tools and reports (i.e., E2Open) to improve supply outlook to properly manage customer backlog. This role is responsible to document the process and train regional Customer Care team in the use of these reports and tools.

Other Responsibilities

• This position provides documentation and training of systems and processes to the Global Customer care Team to ensure a high level of service standard and enable the team to deliver a great customer experience.
• This role provide back-up to other members of the Global Sales Ops team in other functions, including but not limited to item pricings and customer masters maintenance in Oracle.